SAFETY AND COMPLIANCE Good progress Total recordable injury rate fell by 34% FCA review of British Gas Services Continued engagement with regulators 6
2014 WEATHER 7
COMMODITY PRICES Average month ahead brent oil price (/boe) Average month ahead gas prices 140 80 120 70 UK Gas (p/therm) 60 100 50 80 40 60 30 40 20 US Gas (p/therm) 20 10 0 0 Jan 13 Jul 13 Jan 14 Jul 14 Jan 15 Jul 15…
OPERATING PROFIT Year ended 31 December (m) 2014 2013 % British Gas 823 1,030 (20%) Direct Energy 150 276 (46%) Bord Gis Energy 7 - nm Centrica Energy 737 1,326 (44%) Centrica Storage 29 63 (54%) Adjusted operating profit…
INTERIM MANAGEMENT STATEMENT Trading in line with guidance Improved profits in the customer facing businesses Continuing impact of lower commodity prices on Centrica Energy 2015 earnings impacted relative to 2014 11
STRATEGIC REVIEW Outlook and sources of growth Portfolio mix and capital intensity Operating capability and efficiency Group financial framework 13
CUSTOMER SERVICE Improving customer satisfaction scores Supporting 1.8 million vulnerable customers Additional 50m investment into customer service 5% reduction in UK household gas bills 14
CONNECTED HOMES 16
STAKEHOLDER ENGAGEMENT Customer engagement Positive and constructive partnership with next UK government Engagement with Ofgem Competition and Markets Authority Enquiry into the functioning of UK energy market 17
INVESTING IN CAPABILITY Training 15,000 engineers & technicians Over 1,200 apprentices Customer service Acquisitions Astrum Solar AlertMe Securing the right talent 18
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