2013 INVESTORS DAY CSR forum London, 23 September 2013 Investors day www.total.com 1
Corporate Social Responsibility Manoelle Lepoutre Senior Vice President Sustainable Development and Environment 2013 Investors day www.total.com 0
What is at stake Managing risks Facilitating operations Creating business opportunities 2013 Investors day www.total.com 1
Reducing our risk profile MANAGING RISKS Global risk management system Safety culture, preparedness, crisis response, lessons learned Internal audits and corrective action plans Systematic risk analysis Assessment by the…
Integrating contractors and partners into risk management MANAGING RISKS Enforcing our Code of Conduct Ethical assessments followed by action and monitoring plans HSE clauses in services contracts, including the Voluntary…
Building trust with our stakeholders Dialogue and continuous professionalization OPERATIONS A long-term involvement with successful track record CLOV project Boosting local industry through local content Target: 9 million…
Deploying worldwide a societal policy OPERATIONS Societal policy and company rules Structured and formalized approach Applicable to all Total entities and subsidiaries Setting up key requirements Stakeholder mapping and regular…
Environmental and industrial performance OPERATIONS Public long-term and measurable commitments Environmental objectives Reduce greenhouse gas emissions by 15% from 2008 to 2015 Enhancing industrial efficiency site by…
Turning environmental innovation into competitive advantage Differentiating our products and services through assessed environmental performance OPPORTUNITIES Program and label Total Ecosolutions Eco-efficient products and…
Open innovation, key to energy future OPPORTUNITIES 7 B R&D global expenditures between 2013 and 2017 Open innovation model Partnerships with world renowned research centers Total Energy Ventures Venture capital: identify and…
Social business models OPPORTUNITIES Total Access to Energy program A social business incubator A response to the needs of low income people Sustainable and profitable business models Awango by Total A leading brand for the…
Recognized CSR performance Total included in the main CSR indices Selected for ten consecutive years in the DJSI World, and the only super major in the DJSI World and the DJSI Europe Level A+ by the Global Reporting Initiative for…
Appendix ZONE DIMAGE 2013 Investors day www.total.com 11
Environment: our objectives Design and Production: M&C Saatchi Corporate - Illustrations: Peter Grundy Group objectives, current consolidated scope, operated sites To learn more: csr-analysts.total.com 2013 Investors day…
Awango by Total: solar social business Awango by Total offer in the world (solar lamps) Countries in operation: Burkina Faso, Cambodia, Cameroon, Haiti, Suppliers Indonesia, Kenya, Nigeria, Senegal, Uganda Countries in…
Ethics commitment and policy ZONE DIMAGE Philip Jordan Senior Vice President Ethics and Chairman of the Ethics Committee 2013 Investors day www.total.com 0
Business principles rooted in our ethical commitment Our Code of Conduct as a reference document Sets out our values and action principles Requires each employee to comply with it Refers to international standards Resources and…
Ethics, a strong and global organization Governance and Ethics Committee of the Board Responsible R ibl ffor supervising i i iimplementation l t ti off our ethics thi programs Group Ethics Committee created in 2001 Board of…
Independent ethical assessments Assessments led worldwide by external organizations Follow-up by the Ethics Department and the Compliance & CSR Department Implementation of our Self-assessment process Social implementation Code…
A robust program for prevention of corruption A set of specific standards and rules Prevention and Compliance Policy Program for Prevention and Compliance Group Directives and Procedures Business Integrity g y Guide Diverse…
Human rights guidelines and roadmap A Human Rights Internal Guide to help employees apply our Code of Conduct Practical approach through 14 concrete situations with issues, risks and recommendations Applicable in our activities and…
Acceptability: case study on Uganda Environment and social management as key factors of business ZONE DIMAGE Anne-Sophie Leroy Environment and Social Affairs Manager, Total E&P Uganda 2013 Investors day www.total.com 0
Acreage in Albertine Graben, Uganda Four Production Sharing Agreements (PSAs) Total: 33.3% in each PSA (CNOOC 33.3%; (CNOOC, 33 3%; Tullow, Tullow 33.3%) 33 3%) Total operator of EA-1 and EA-1A Exploration and appraisal…
Respecting the environment while operating in Murchison Falls National Park Endemic Shoebill A rich environment Significant biodiversity Ramsar site Convention on Biological Diversity Archeological sites Tourist destination…
Building sustainable relationships A challenging context to be taken into account Distinct socio socio-economic economic realities Post Lords Resistance Army conflict situation in the North Pre-existing disputes on land and on…
Foster local development Promoting local content 80% Ugandan staff and contractors in 2012 Comprehensive industrial survey to identify: Industrial and human resources needs for the basin-wide project Current gaps in the local…
Security: operating in high risk areas ZONE DIMAGE Hubert de Bremond dArs VPSHR Group Coordinator and Assets Security Advisor 2013 Investors day www.total.com 0
Our security mission within Total Our core mission Secure our personnel and contractors Protect our assets and image Our actions at different stages Assessing risks, including security, before investment Adapting necessary…
Our principles and courses of action Anticipation Permanent monitoring of movements of both local and expatriate staff Security plans Security management system Documentation referential Directives and recommendations…
Our organization to fulfill our mission An organization both centralized and integrated into operations Dedicated department at headquarters Security coordinators for each Branch Security as part of responsibilities of Totals Group…
CSR, the heart of our security activities Voluntary Principles on Security and Human Rights Integrated in Totals Security Charter and Policy Full member of this initiative since 2012 Operational guidelines based on IPIECA Guide…
Case Study (Yemen LNG) Sensitive environment Security consequences CSR solutions Grievance mechanisms Dual behavior Attacks on the pipes Dialogue with local and Fishermen Fi h protecting t ti nets t Roadblocks R dbl k…
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