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DIRECT ENERGY INVESTOR DAY – Centrica Plc

Centrica Plc · Jun 28, 2011 · 122 slides

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Slides

  1. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 1
  2. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 2
    Disclaimer This presentation does not constitute an invitation to underwrite, subscribe for, or otherwise acquire or dispose of any Centrica shares or other securities. This presentation contains certain forward-looking statements…
  3. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 3
  4. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 4
    Agenda 09:00 Introduction Sam Laidlaw Update on strategy and progress Chris Weston Financial context James Spence Q&A All 10:45 Coffee break 11:30 Market environment Badar Khan & Maura Clark 12:30 Lunch 13:30 Line of Business…
  5. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 5
    Our Strategic Priorities 1 Grow British Gas . . . leading the transition to low carbon homes and businesses 2 Deliver value from our growing upstream business . . . securing sustainable energy for our customers 3 Build an…
  6. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 6
    Centrica and the role of North America Large profit pools Attractive growth Key positions in evolving competitive markets opportunity Continued demand and household growth Managing a vertically integrated business Leverages…
  7. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 7
    Good progress to date Over 10 years experience in North America Contributing c.10% of Group operating profit and delivering above cost of capital returns Profitable downstream businesses in key markets Transformation of the…
  8. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 8
    Well positioned for further growth Strong financial track record under new management Successful integration of value adding acquisitions Good progress towards doubling the size of the business through organic growth and…
  9. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 9
  10. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 10
    Economic environment Year on year GDP growth (%) Steady economic growth 8 recent US unemployment figures 4 US have raised some concerns that 0 recovery may be slowing -4 UK -8 2008 2009 2010 2011 Political focus on debt and…
  11. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 11
    Upstream gas Annual gas production (Bcf/d) Commodity prices (p/therm) 70 60 80 50 NBP 60 40 30 40 20 Shale 20 10 Henry Hub 0 0 2000 2009 2025 2000 2009 2025 2008 2009 2010 2011 2012 2013 United States United Kingdom Profit…
  12. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 12
    Power generation Total US generation capacity (GW) 1,200 1,129 1,002 1,129 1,000 Other 800 Renewable US profit pool of c. US15 billion1 Nuclear 600 Natural Gas Reserve margins expected to fall Coal 400 Coal oversold; expected to…
  13. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 13
    Retail: dynamic regulatory landscape Restructured residential markets Three types of regulated market structure: regulated unbundled hybrid Growth is driven by restructuring and economic activity DC Unbundled pace of…
  14. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 14
    The US Northeast and Texas are key growth markets US Northeast 37% of US Largest energy market in the world population generating capacity: 340 GW gas demand: 4 Tcf DC Retail energy profit pool1 of 7 billion 8% of US Utility…
  15. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 15
    Direct Energy management team
  16. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 16
    Direct Energy: established expertise and platform in North America Downstream Upstream DE Residential Upstream Gas 3m customers in 4,600+ wells Canada, Texas, US 60 Bcfe/year production Northeast 618 Bcfe reserves (2P) DE Business…
  17. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 17
    Centrica capabilities, North American opportunities Regulatory/ Retail Managing an Positioning government operations integrated for a low carbon relationships excellence business future Established Sales & marketing Gas and power…
  18. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 18
    North American strategy: . . . building a scale, vertically integrated business IMPROVE returns from Drive operational excellence and cost efficiency existing Be the most recommended provider business GROW Achieve leadership in…
  19. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 19
    The value in vertical integration Upstream assets and retail positions provide an advantage across the cycle earnings stability and growth, during periods of volatility reduced transaction costs enhanced portfolio optimisation…
  20. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 20
    Doubling our business Double size of business through organic growth Operating profit (m) and acquisitions 400 300 200 Growth 100 0 2009 3-5 years 2010 from 2009 -100 Downstream Upstream Note: 2009 operating…
  21. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 21
    North America platform for growth A strong set of growth drivers supplemented by further acquisitions Capitalise on Energy / commodity Operational services price upside Market overlap Growing excellence penetration market…
  22. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 22
    DE Residential Progress Challenges Opportunities Texas transformation Largest in North America, Further leveraging North consolidated platforms but neither number 1 or 2 America scale reconfigured channels in core markets…
  23. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 23
    DE Business Progress Challenges Opportunities Strong profit growth Competition intensifying Small business growth operating profit more consolidating market, product portfolio than doubled in 2010 with competitors catering to…
  24. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 24
    DE Services Progress Challenges Opportunities Transformation through Weak housing market, in Large market: 130 million Clockwork acquisition new build and in housing households and a number 1 services prices potential services…
  25. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 25
    DE Upstream Progress Challenges Opportunities Increased gas asset cover Low commodity price Further upstream gas to c.35% environment investments in the Wildcat Hills: C367m impact on near term Western Canadian further Wildcat…
  26. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 26
    North America platform for growth A strong set of growth drivers supplemented by further acquisitions Capitalise on Energy / commodity Operational services price upside Market overlap Growing excellence penetration market Pan…
  27. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 27
    Build an integrated North American business . . . with leading positions in deregulated markets Good progress to-date Organic growth, operational efficiencies, and value-adding acquisitions Well positioned for further growth Increase…
  28. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 28
  29. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 29
    Energy prices AECO and Henry Hub gas prices ERCOT South on-peak power price (US/MMBtu) (US/MWh) 14 500 Henry Hub 12 250 10 200 8 150 6 100 4 AECO 50 2 0 0 2008 2009 2010 2011 2012 2008 2009 2010 2011 2012 Note:…
  30. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 30
    DE Consolidated (m) Operating profit (m) and ROCE (%) (%) Revenue (bn) 400 12 ROCE 6 300 9 200 6 4 100 3 2 0 0 Upstream operating profit Downstream operating profit -100 -3 0 2008 2009 2010 2008 2009 2010 Upstream Downstream…
  31. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 31
    DE Residential (m) Operating profit (m) and ROCE (%) (%) (bn) Revenue (bn) and operating margin (%) (%) 200 20 6 8 ROCE 150 15 Operating 6 4 margin 100 10 4 2 50 5 2 0 0 0 0 2008 2009 2010 2008 2009 2010 Operating profit…
  32. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 32
    DE Business (m) Operating profit (m) and ROCE (%) (%) (bn) Revenue (bn) and operating margin (%) (%) 100 25 3 4 80 20 Operating margin 3 2 60 15 ROCE 2 40 10 1 1 20 5 0 0 0 0 2008 2009 2010 2008 2009 2010 Operating…
  33. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 33
    DE Services (m) Operating profit (m) and ROCE (%) (%) (m) Revenue (bn) and operating margin (%) (%) 30 6 500 5 ROCE 400 4 20 4 Operating 300 3 margin 200 2 10 2 100 1 0 0 0 0 2008 2009 2010 2008 2009 2010 Operating profit…
  34. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 34
    DE Upstream (m) Operating profit (m) and ROCE (%) (%) Gas production costs1 (C/mcfe) 60 7 6 40 ROCE 5 5 3 20 4 1 0 3 -1 -20 2 -3 -40 -5 1 -60 -7 0 2008 2009 2010 2008 2009 2010 2010 Operating profit Wildcat Hills (bcf)…
  35. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 35
    History of successful acquisitions, contributing to growth Strategic Energy Clockwork Wildcat Hills Jul 2008: US300m (151m) Jul 2010: US183m (122m) Oct 2010: C367m (218m) Scalable platform for growth Established brands Gas…
  36. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 36
    Build an integrated North American business with leading positions in deregulated markets Good progress to-date Earning returns above Group cost of capital Strong cash flow Well positioned for further growth Profitable, organic…
  37. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 37
  38. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 38
  39. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 39
    Upstream power and natural gas: Summary Large domestic resource base shale phenomenon driving excess supply North America has disconnected from global gas prices Growing natural gas and electric power demand gas-fired generation…
  40. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 40
    North America has the worlds largest gas and power markets Annual gas production1 (Tcf) Annual generation (TWh) 25 5,000 20 4,000 15 3,000 10 2,000 5 1,000 0 0 USA Iran Germany China S Arabia USA Japan India Germany Brazil UK…
  41. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 41
    North America has disconnected from global gas prices 14 2008: 70 Shale production Mid-Late 1990s: expands out of Texas 12 View of gas as plentiful and cheap 65 leads to CCGT build-out; development US gas production (bcf/d)…
  42. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 42
    Shale has changed the game . . . North American natural gas (Tcf) Over one-third of natural gas resources have been 1,200 3,000 identified since 2006 North America has secure natural gas supplies for the 100+yrs foreseeable…
  43. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 43
    . . . and natural gas producers are increasingly turning to shale . . . US gas production (Bcf/d) Canada gas production (Bcf/d) 80 25 20 60 15 40 10 20 5 0 0 2008 2015 2025 2035 2006 2010 2015 2020 Lower 48 onshore Coalbed…
  44. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 44
    . . . the Western Canadian Sedimentary Basin (WCSB) continues to be attractive WCSB is a low cost basin Multiples at relative lows 2010 per unit F&D and lifting costs (US/mcfe) WCSB reserve value metrics P+P (C/mcfe) 8 5 50 mmboe…
  45. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 45
    Power generation driving North American natural gas demand growth North American gas demand (Bcf/d) 100 Other Total natural gas demand projected to rise c.40% from 80 2009 to 2030 Power Power generation demand 60 expected to be…
  46. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 46
    US generation mix is evolving due to a number of factors . . . Coal Natural gas Nuclear Renewables 1,772 TWh (45%) 931 TWh (23%) 799 TWh (20%) 420 TWh (11%) EPA Increase in There has been No federal requirements demand no new…
  47. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 47
    ... however, both coal and gas fired generation expected to remain significant . . . US capacity (GW) US generation (TWh) 1,129 5,166 1,002 Other 3,981 Renewable Nuclear Natural gas Coal 2009 2035 2009 2035 Sources:…
  48. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 48
    ... to meet growing power demand US electric power demand (TWh) 5,000 Transportation Demand expected to increase at 1% CAGR for next 25 years 4,000 Industrial major drivers are population growth and transition to services…
  49. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 49
    North American competitive power markets Installed ISO/RTO capacity (GW) Ontario 200 Alberta Electric Independent System Operator Midwest ISO Electricity System Operator Regulated 290 GW 160 Unregulated 330 GW New Brunswick…
  50. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 50
    Energy only vs. capacity markets There are two approaches to ensure adequacy of generation, to maintain reserve margins and to compensate generating resources Energy only markets Capacity markets Energy prices to send correct price A…
  51. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 51
    Regional power markets vary by price Prices are different Prices have different volatilities Average daily on-peak power prices Average daily on-peak power prices May 2011 (US/MWh) June 2010 June 2011 (US/MWh) 80 350 ERCOT South…
  52. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 52
    Regional power markets vary by resource adequacy and fuel mix Reserve margins (%) Installed capacity by fuel (%) 30 100 2010 25 2015 80 Target Other 20 60 Hydro 15 Wind 40 Nuclear 10 Gas 20 Coal 5 0 0 NY ERCOT PJM ISO…
  53. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 53
    Upstream power and natural gas: Summary Large domestic resource base shale phenomenon driving excess supply North America has disconnected from global gas prices Growing natural gas and electric power demand gas-fired generation…
  54. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 54
  55. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 55
    Retail: Summary Dynamic competitive landscape with a range of business models strong competition, but no truly dominant national players 80m addressable residential customers across North America The US Northeast is a growing…
  56. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 56
    Large retail energy market Restructured residential markets Residential energy: 80m addressable customers Business energy: largely competitive for both gas and power addressable volumes: 1,000 TWh, 6 Tcf Home services: DC…
  57. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 57
    Competitive landscape Business models Major competitors Utility affiliate Dominion Retail Residential Competitive integrated Reliant Independent Just Energy Utility affiliate FirstEnergy Commercial / Competitive integrated…
  58. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 58
    Many market participants, however no truly dominant national players Residential electricity Business electricity (%) 100 Others (c.50) 90 80 Ambit Others (90+) Stream 70 Direct Energy Others (10+) 60 Others (20+) Others…
  59. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 59
    Texas: the largest state power market Market overview Regulatory and competitive landscape No utility default provider; fully competitive gas is not open to competition Dallas 30+ residential competitive retailers Houston Outside…
  60. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 60
    Canada: a large market, however, with regulatory challenges Market overview Regulatory landscape Ontario - hybrid market structure Market structure does not encourage competition Utility default providers dominate Calgary…
  61. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 61
    US Northeast: improving regulatory environment in a densely populated area Market overview Regulatory and competitive landscape A region open to competition, spanning 16 US states and DC Over 50 gas and power utilities utilities…
  62. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 62
    US Northeast: large market with increasing switching US Northeast switching expected to increase, especially amongst residential customers (15% CAGR, 2010-16) Residential volumes switched by state (TWh) 20 2006 2010 2016 16…
  63. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 63
    Large home services market . . . North America home services North America households (millions) potential market revenue* (Cbn) 140 80 130 Plan 120 Canada 60 110 Maintenance 100 and repair 40 90 US Replacement 80 20 70 60 0…
  64. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 64
    . . . although the housing market has not yet recovered US housing prices (US 000s) US housing starts (millions) 200 2.4 180 2.0 160 1.6 140 1.2 120 0.8 100 80 0.4 60 0.0 1989 1992 1996 1999 2003 2006 2010 1989 1992 1996…
  65. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 65
    Changing landscape: consolidation continues Top 30 NA utility and retail energy companies Consolidation for scale Duke/Progress and earnings stability Exelon/Constellation Dominion NextEra AES/DPL FirstEnergy/Allegheny Hess…
  66. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 66
    Retail: Summary Market is consolidating, driven by companies looking to increase scale acquire of regulated businesses for earnings stability increase vertical integration to balance upstream and retail 80m addressable residential…
  67. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 67
  68. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 68
    DE Residential: summary Large and growing market with 80m addressable customers across North America 67m addressable customers in DE core markets 53m addressable customers in US Northeast markets DE is the largest retailer in North…
  69. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 69
    The residential energy market Large market . . . and growing1 Residential power volumes Canada United States switched by state (TWh) 100 80 (%) 35 80 Rest of Rest of 30 country country 2006 2010 2016 60 25 20 40 15…
  70. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 70
    DE Residential overview 3m gas and electricity customers in core markets in Canada, Texas, and US Northeast Sales through door-to-door, Electricity Natural Gas web, and inbound/outbound Electricity & Natural Gas telesales…
  71. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 71
    Leveraging British Gas, the most successful competitive energy retailer British Gas Residential Direct Energy Residential Number 1 supplier of gas and Top 3 in each core market electricity in the UK Operating in worlds largest gas and…
  72. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 72
    Historical performance (m) Operating profit (m) and ROCE (%) (%) 200 20 ROCE Built positions in core markets 150 15 Building the base in Texas 100 10 Texas platform consolidation 50 5 launched prepaid product 0 0 Growing US…
  73. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 73
    Vision and strategy Our vision: to build on our leading position by being the provider of choice in our chosen markets and extending our lead over the competition Innovation Increase penetration in existing US Northeast markets…
  74. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 74
    The Ontario challenge Consumer protection Implications for Direct Energy Hybrid market structure The impact Market structure does not Reduced customer numbers encourage competition Lower profitability Utility default providers…
  75. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 75
    Delivering growth Operational excellence Value proposition Investment and growth Fully harness scale Present value Continue to drive value full integration of propositions tailored to from Texas platform operations leading each…
  76. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 76
    Texas: building the business Improve CTA efficiency CTA reduction Leverage scale Segmentation Operating Customer Consolidate Pricing costs retention platforms Building the Expand channels business and partners Prepay…
  77. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 77
    Innovation: Texas prepaid Prepaid is changing the way customers use electricity by giving them flexibility, convenience, awareness and ultimately choice Benefits to customers no deposit, credit check, or contract term updates via…
  78. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 78
    Innovation: new energy opportunities are being enabled by smart technologies Planned smart meter deployments by 2020 Smart meter rollout in different stages depending on market utilities own and deploy the meters 25m expected to be…
  79. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 79
    The US Northeast opportunity Residential volumes switched by state (TWh) Size of opportunity: 53m power and 20 gas customers 2006 2010 2016 16 Increased switching 12 Competitive activity 8 low commodity prices and 4 improved…
  80. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 80
    DE Residential: summary Large and growing market with 80m addressable customers across North America 67m addressable customers in DE core markets 53m addressable customers in US Northeast markets DE is the largest retailer in North…
  81. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 81
  82. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 82
    DE Business: Summary Top three in a large and growing, but highly competitive market across North America Strong organic growth trajectory with good profit fundamentals Leveraging best practice between DE Business and British Gas…
  83. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 83
    DE Business overview Top three supplier to small, medium and large businesses/governments Dual commodity offering across all competitive markets Direct sales force and brokers industry leading sales productivity Leading supplier…
  84. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 84
    Strong market fundamentals support growth Stable commodity and policy environments in the US US C&I power market expected to grow at 6% CAGR to 2015 Sector reporting healthy levels of profitability; competitive intensity returning…
  85. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 85
    British Gas comparison British Gas Business Direct Energy Business A leading player 19 TWh Third largest player 40 TWh strength in SME segment strength with larger C&I Strong brand awareness at all levels customer segment Customer…
  86. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 86
    Historical performance (m) Operating profit (m) and ROCE (%) (%) 100 25 The journey 80 20 2007: sub-scale 15 2008: acquired Strategic Energy 60 ROCE 2009-2010: integration and 40 10 optimisation 20 5 Strategic Energy…
  87. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 87
    Vision and strategy Our vision: to be a leading provider of energy and services to business customers Our strategy Profitable growth by delivering the right product, to the right customer, at the right price improve sales…
  88. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 88
    A range of growth opportunities Markets Sales Innovation Customer segments Sales productivity Broker portal small business Improved channels PowerChannel segment under- field sales, telesales, 360Direct served web demand response…
  89. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 89
    The Small Business opportunity Small businesses are very focused on Key competitors low price and good performance on the basics Competitors are mainly regional players, extending their residential and/or C&I strategies to small…
  90. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 90
    The Small Business vision and strategy Vision: to be the leading small business retailer in NA Strategy Management agenda 1. Profitably grow our Continue to build and increase yield of sales customer portfolio channels Launch…
  91. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 91
    The 360Direct opportunity Non-commodity product and service offerings facilitate energy management improve stickiness and value of energy customers provide a non-capital intensive source of growth Developing a robust product…
  92. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 92
    DE Business: Summary Top three in a large and growing, but highly competitive market across North America Strong organic growth trajectory with good profit fundamentals Leveraging best practices between DE Business and British Gas…
  93. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 93
  94. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 94
    DE Services: Summary Large and growing home services market 90% of market served by local contractors Acquisition of Clockwork makes DE the largest national home services provider in 74 of the top 100 US metro regions Significant…
  95. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 95
    Home services market is very large, despite unprecedented lows in new home starts North America home services potential market revenue (Cbn) US housing starts (millions) 80 2.4 Plan 2.0 60 1.6 Maintenance and repair 40 1.2…
  96. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 96
    Home services market is highly fragmented, with majors capturing only 12% share North America home service providers (%) 100 Other Major / Cross Country National 90 Old Republic BGE Home Del-Air 80 Large First American Locals…
  97. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 97
    DE Services is the largest home services provider in North America Operates in 45 US states plus DC, and all 10 Canadian provinces Product offerings on demand service and repair: - heating, ventilation and air conditioning -…
  98. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 98
    We have a presence in 74 of the top 100 high density US metropolitan regions 1) Increase scale in current regions 2) Expand into new regions 3) Expand service breadth DE Residential Energy Metro region with DE Services Metro region…
  99. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 99
    Opportunity to export relevant UK experience to spearhead the North American model British Gas Services Direct Energy Services Proven leadership talent in the Transferred several leaders to key services industry roles in North…
  100. DIRECT ENERGY INVESTOR DAY – Centrica Plc – slide 100
    2010: a turning point through the acquisition of a platform for growth Clockwork (m) Operating profit (m) and ROCE (%) (%) 30 6 2010 ROCE 20 4 Acquired Clockwork Home Services as a platform for growth in a fragmented 10 2…

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