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ING Investor Day – Ing Group

Ing Group · Mar 31, 2014 · 38 slides

Investor presentation from the Shale Experts oil & gas presentation and slide database. Every page is imaged and its text indexed for search across operators, plays, basins and time.

Slides

  1. ING Investor Day – Ing Group – slide 1
    Think Forward, Act Now ING Investor Day Ralph Hamers CEO ING Group Amsterdam - 31 March 2014 www.ing.com
  2. ING Investor Day – Ing Group – slide 2
    Agenda/Executive Summary ING is on track to become a pure Bank We have strong financials, a unique business model and an attractive portfolio ING is well positioned to take advantage of the transformation in the banking landscape…
  3. ING Investor Day – Ing Group – slide 3
    Group restructuring on track to become a pure Bank Group core debt covered by (market) value ING U.S., SulAm and Final payment to the Dutch State due ultimately in May 2015 NN Group (in EUR bln) (in EUR mln) 5.0 -0.9 12,506 1,025…
  4. ING Investor Day – Ing Group – slide 4
    Agenda ING is on track to become a pure Bank We have strong financials, a unique business model and an attractive portfolio ING Bank is well positioned to take advantage of the transformation in the banking landscape We are taking…
  5. ING Investor Day – Ing Group – slide 5
    ING Bank has a unique starting position Strong deposit gatherer across Europe Effective business Leading direct first bank in Europe model Client-focused Commercial Bank supported by leading Industry Lending franchise Disciplined…
  6. ING Investor Day – Ing Group – slide 6
    Attractive portfolio of mature, challenger and growth businesses Leading Retail and Commercial bank in the Benelux Evolving into direct first banks Market leaders Customer base of 10.9 mln individuals Organically-built leading…
  7. ING Investor Day – Ing Group – slide 7
    Our business model: strong retail deposit gatherer and profitable Commercial Bank Strong retail deposit gathering ability Underlying result before tax Commercial Banking continues to deliver (in EUR bln) (in %) solid results (in EUR…
  8. ING Investor Day – Ing Group – slide 8
    We have optimised our balance sheet and are CRD IV compliant ING Bank has made its balance sheet safer and more diversified ING Bank already meets CRD IV requirements 31 December 2013 Reduced short-term funding, increased long-term…
  9. ING Investor Day – Ing Group – slide 9
    We have delivered consistently strong financial results Bank results (in EUR mln) Gross result continued to increase, Risk costs expected Underlying result before tax reflecting higher income + to decline from 2013 = remained solid…
  10. ING Investor Day – Ing Group – slide 10
    supported by rigorous cost discipline Operating expenses remained flat despite higher regulatory costs, pension costs and inflation Cost /Income ratio (in %) (in EUR bln) 80% 0.4 -0.4 0.1 -0.3 0.2 8.7 8.7 70% 60% 57% ING…
  11. ING Investor Day – Ing Group – slide 11
    Agenda ING is on track to become a pure Bank We have strong financials, a unique business model and an attractive portfolio ING is well positioned to take advantage of the transformation in the banking landscape We are taking action…
  12. ING Investor Day – Ing Group – slide 12
    The Banking landscape is changing Key forces challenging the future role of banking Changing regulation, forcing banks to re-think their business models and how to compete Regulation effectively Radically changed as a result of the…
  13. ING Investor Day – Ing Group – slide 13
    Customers increasingly use direct channels to interact with us and are doing so more frequently Massive shift to mobile and direct channels which are expected to Mobile customers have much more frequent contact with their bank become the…
  14. ING Investor Day – Ing Group – slide 14
    Our direct first business model is already prepared to attract this growing and attractive customer base Customers in Northern Europe are most self-directed today (in %) Direct first business model is attracting innovative customers Level…
  15. ING Investor Day – Ing Group – slide 15
    We have a structural cost advantage which we pass on with good value for money Light branch network enables us to reach scale faster ...and provide excellent value for money to our customers Cost / (Loans + Deposits) (in %) % of customers…
  16. ING Investor Day – Ing Group – slide 16
    Our strong customer focus leads to high NPS positions and a growing number of customers Net Promoter Score (NPS) ranking vs. local competitors (2013) Increase in Individual customers ING Bank* (in mln) +8% 1st 1st 1st 30.5 32.9…
  17. ING Investor Day – Ing Group – slide 17
    We continue to converge towards a direct first business model Converging to a direct first model with high cross-buy from different starting positions High Growing into direct first banks Cross-Buy Leading Focus on costs and…
  18. ING Investor Day – Ing Group – slide 18
    Belgium and Germany prove the model is working ING Belgium - C/I ratio (in %) ING Belgium leading market position ING Germany - C/I ratio (in %) 71.4 Product sales through direct channels 55.4 62.5 increasing, while branches still…
  19. ING Investor Day – Ing Group – slide 19
    Agenda ING is on track to become a pure Bank We have strong financials, a unique business model and an attractive portfolio ING is well positioned to take advantage of the transformation in the banking landscape We are taking action…
  20. ING Investor Day – Ing Group – slide 20
    Purpose Empowering people to stay a step ahead in life and in business Customer Promise Clear and Anytime, Keep Empower easy anywhere getting better Strategy Creating a differentiating customer experience Simplify and…
  21. ING Investor Day – Ing Group – slide 21
    Creating a differentiating customer experience Clear products Clear Plain language and easy Fair prices Simple processes Mobile-first Earn the primary relationship Anytime, Omni-channel experience anywhere Develop skills in…
  22. ING Investor Day – Ing Group – slide 22
    Growing our share of payment accounts is crucial to winning the primary relationship and increasing cross-buy Payment accounts customers have more products ING aims to increase the amount of primary customers to at least 10 mln in 2017…
  23. ING Investor Day – Ing Group – slide 23
    For Commercial Banking, Lending and Payments are anchor products to establish primary client relationships ING Commercial Banking has a strong client proposition Consistent client focus Europe-focused Commercial Bank Leveraging…
  24. ING Investor Day – Ing Group – slide 24
    Improving customer service by further developing analytical skills Provide an integrated, personalised and easy to use omni-channel offering Improving Cater to individual customer preferences of channel and mode of interaction…
  25. ING Investor Day – Ing Group – slide 25
    Continuous focus on innovation to serve changing customer needs Integration with other channels - Social integration and payments omni-channel Commercial Banking portal Import of contacts from phone, Cardless cash withdrawal from One…
  26. ING Investor Day – Ing Group – slide 26
    Costs will be reduced further as IT programmes are completed IT Landscape, ING Bank Further reduction of complexity of IT platforms mainly required in the Share of IT applications (in %) Benelux Cost effectiveness 5 5 15 Among the…
  27. ING Investor Day – Ing Group – slide 27
    and as products and processes are streamlined Simplification and standardisation of product offering Commercial Banking Multi Country Multi Product International reach, Multiple Online client interactions in languages and support an…
  28. ING Investor Day – Ing Group – slide 28
    We are broadening our asset base while ensuring maximum upside from the European Banking Union Balance Sheet integration progressing well (in EUR bln) ING Bank well positioned to gain from the European Banking Union (in EUR bln)…
  29. ING Investor Day – Ing Group – slide 29
    We will increase the NIM by focusing on higher-margin lending products We aim to grow customer lending by approximately Lending to be more diversified 4% per annum 2% 1% Other CB lending Volume growth 8% 10% 15% 16% General Lending…
  30. ING Investor Day – Ing Group – slide 30
    Industry Lending growth to provide superior returns Industry Lending Mature franchise built over 20 years Deep-rooted relationships, with over 90% repeat business in 2013 Selected industries: Oil & Gas, Metals & Mining, Power & Infra,…
  31. ING Investor Day – Ing Group – slide 31
    We will selectively expand our offer in the challenger countries with Consumer and SME Lending Successfully continue building our Consumer Lending portfolio ready to explore new segment: SME/self-employed with Direct offer Consumer…
  32. ING Investor Day – Ing Group – slide 32
    Agenda ING is on track to become a pure Bank We have strong financials, a unique business model and an attractive portfolio ING is well positioned to take advantage of the transformation in the banking landscape We are taking action…
  33. ING Investor Day – Ing Group – slide 33
    Think Forward, Act Now Restructure to a pure bank Accelerate Unlock full potential Ongoing 2014-2015 2016 onwards Finalise restructuring Complete Insurance divestments to become a pure bank Repay the Dutch State Relentless customer…
  34. ING Investor Day – Ing Group – slide 34
    Strategic Framework for Decision Making Strategic Review Sustainable Share Business Action Plan Market Attractiveness Relevance to Customers Market Position For every business, we Strategic Fit will execute one of these Sustainable…
  35. ING Investor Day – Ing Group – slide 35
    Value Creation roadmap is tailored to current market positions 2013 2017 roadmap Market leaders Challengers Growth markets ING Bank 2017 4% loan growth and margin Income + ++ ++ improvement Flat till 2015. Thereafter Costs - + +…
  36. ING Investor Day – Ing Group – slide 36
    ING Bank will deliver RoE of 10-13% in 2015 and beyond... Net interest margin to increase (in bps) Cost/income to decrease to 50-53% 150-155 80% 142 138 70% 132 60% 50-53% 50% 40% 2011 2012 2013 Indicative 2017 2011 2012 2013…
  37. ING Investor Day – Ing Group – slide 37
    and intends to resume dividend payments to shareholders over financial year 2015 Ambition 2017 Guidance Target fully loaded CET1 ratio remains 10% but it is prudent to maintain a CET-1 comfortable buffer above the minimum to absorb…
  38. ING Investor Day – Ing Group – slide 38
    Agenda/Executive Summary ING is on track to become a pure Bank We have strong financials, a unique business model and an attractive portfolio ING is well positioned to take advantage of the transformation in the banking landscape We…

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